The Direct, Plan and Improve (DPI) course provides essential knowledge and capabilities that a service management professional should acquire beyond Foundation level. The module – which is applicable to both ITIL Strategic Leader and Managing Professional streams – supports anyone involved in directing or planning action based on a defined strategy and in continual improvement. This material is not about leadership skills existing only at the top; wherever a person is in their organization or career, there is something they need to plan, direct and improve.