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Customer Relationship Management 101
Length: 11m
Modules: 1
Episodes: 2Customer Relationship Management (CRM)Business Systems FundamentalsCustomer Data ManagementSales & Service EnablementCRM StrategyBusiness Process OptimizationCustomer Experience (CX)Technology Fundamentals
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Try ACI for free, risk free.
- Full feature 10-day trial
- No credit card required
- Hands-on Skill Labs + video courses
Learning BundleHelpDeskPro
Resolve more issues faster with training designed for tier-1 and tier-2 support teams—without pulling them off the floor.
Includes
- Video
- Skill Labs
- Assessments
This bundle builds the essential technical, networking, and customer support skills Help Desk teams need to fix problems faster, reduce escalations, and support users with confidence.
What you get:
- Video content
- Skill Labs
- Practice exams
- Knowledge checks
- Progress tracking
Why Choose HelpDeskPro
- Tier-1 Troubleshooting Mastery
- Frontline Networking Expertise
- Customer Service Excellence
- Workday-Friendly Design
Starter
up to 3 seats
$1,500/year
Billed annually
Core
up to 8 seats
$3,600/year
Billed annually
Have 9 or more learners?
Get tailored onboarding and scalable training for ISVs, corporate and government teams — designed to boost skill growth and measurable outcomes.
What you'll learn
- Understand the fundamentals and purpose of Customer Relationship Management
- Learn the differences between operational, analytical, and collaborative CRM
- Explore common CRM features and functionality
- Identify the benefits of CRM for sales, marketing, and customer support teams
- Understand how CRM systems support customer relationship building
- Develop awareness of how CRM tools scale across small and large organizations.
Outcomes & objectives:
- 1.Define Customer Relationship Management (CRM) and its purpose in business operations
- 2.Identify the three primary types of CRM and their use cases
- 3.Explain the key benefits of CRM systems for organizations of varying sizes
- 4.Describe how CRM platforms support customer engagement and operational efficiency
- 5.Demonstrate a foundational understanding of how CRM software is applied in real-world business environments.
Try ACI for free, risk free.
- Full feature 10-day trial
- No credit card required
- Hands-on Skill Labs + video courses
Learning BundleHelpDeskPro
Resolve more issues faster with training designed for tier-1 and tier-2 support teams—without pulling them off the floor.
Includes
- Video
- Skill Labs
- Assessments
This bundle builds the essential technical, networking, and customer support skills Help Desk teams need to fix problems faster, reduce escalations, and support users with confidence.
What you get:
- Video content
- Skill Labs
- Practice exams
- Knowledge checks
- Progress tracking
Why Choose HelpDeskPro
- Tier-1 Troubleshooting Mastery
- Frontline Networking Expertise
- Customer Service Excellence
- Workday-Friendly Design
Starter
up to 3 seats
$1,500/year
Billed annually
Core
up to 8 seats
$3,600/year
Billed annually
Have 9 or more learners?
Get tailored onboarding and scalable training for ISVs, corporate and government teams — designed to boost skill growth and measurable outcomes.
Thinking of Doing it Alone?
Self-paced vs. structured training
4 out of 5 self-learners never finish
of ACI Learners finish their course & pass with confidence
